Netgear PMP3332NA ProSupport OnSite 9x5 Category 2

• Mfr Part Number: PMP3332NA
• Onsite hardware replacement covers Monday through Friday, excluding NETGEAR holidays, in the event of a hardware failure. The onsite response time is next business day (for calls received before 6 PM EST).
• 24x7 Technical Support, allowing you access to our Global Support Centers (GSC) 24 hours a day, 7 days a week and 365 days a year.
• 24x7 Remote Diagnostics performed by our technical experts who access real-time configuration parameters, hardware and software revision levels, and port statistics for prompt resolution of technical issues.
• Escalation management with Plan of Action (POA).
• Online services entitling you to privileged information and services such as personalized support cases, online problem escalation, known problem reports, release notes, troubleshooting guides, and software maintenance releases.
• Software Maintenance Releases Notification, a service that automatically sends you an email notification upon the availability of maintenance and patch releases, as well as enhancements.
• Applicable NETGEAR Products: FSM7326P FSM7328S FSM7352S FSM750S FVX538 GS748T GSM7212 GSM7224 GSM7312